The way people dine and enjoy restaurant food has undergone a significant transformation. Dining in is not the only option now. Takeaway apps such as Grab and Foodpanda have also changed the way people get their food, especially during the pandemic. It is getting common for people to order delivery or takeaway. When renovating or opening a new restaurant, you want to design a delivery and takeaway restaurant to catch up with the trend.
Many restaurant owners have realized the importance of overhauling their operations. When it comes to designing their restaurants, they opt for a choice where customers can takeaway or deliver orders to customers.
Designing a delivery and takeaway restaurant requires careful consideration of various factors to ensure an efficient and enjoyable customer experience. In this article, we will explore some creative ways to design a delivery and takeaway restaurant that maximizes functionality, aesthetics, and customer satisfaction.
Why Designing A Restaurant For Delivering And Takeaway Is Important?
Delivery and takeaway have become a bigger part of the food industry, and restaurant owners can’t just depend on customers to dine in. Customers increasingly opt for the convenience of ordering food to-go or having it delivered to their doorstep.
The rise of online food delivery platforms and the increasing popularity of takeaway options indicate a significant market trend. By designing your restaurant to align with these trends, you position yourself as a forward-thinking establishment that understands and caters to customers’ changing habits.
More and more restaurant owners recognize that they must accommodate this shift. By designing the restaurant focusing on delivery and takeaway, they can meet customer demands, expand the customer base, and enhance your overall business success.
The best way to do this is by dedicating delivery spaces. It allows customers to go to the space and receive their orders. Also, it will be easier for you to deliver a high-quality culinary experience even to customers at home with a proper system.
It also allows delivery drivers or customers who want to takeaway to pick up their orders without disrupting your restaurant’s atmosphere. It is important for restaurant owners to design their restaurants to easily handle delivery and takeout as delivery and takeaway are expected to continue to rise.
Design A Delivery And Takeaway Restaurant #1 – Set Up A Large Front Counter
Setting up a large front counter is popular among grab-and-go restaurants. The large front counter can be the main food prep space and also doubles as the takeaway counter to serve both dine-in and takeaway orders.
One of the benefits is that you don’t have to separate your staff to manage the takeout and delivery orders as they are all prepared at the same time. But ensure that you designate a separate space for customers to pick up their orders.
Clearly mark the pickup area with signage or digital displays to guide customers to the correct location. Consider creating a queuing system or designated waiting area to ensure a smooth flow of customers during peak times.
Design A Delivery And Takeaway Restaurant #2 – Thoughtful Customer Waiting Area
Creating a thoughtful customer waiting area is essential for a delivery and takeaway restaurant. Customers may not be dining in, but providing a comfortable and pleasant space can positively impact their experience and perception of your establishment.
Ensure the waiting area has enough space to accommodate the expected number of customers during peak times. Avoid overcrowding by providing sufficient distance between seating arrangements. This allows customers to maintain their privacy and feel comfortable while waiting.
Also, choose appropriate lighting and decor to create a warm and inviting ambiance in the waiting area. Ensure the lighting complements the overall theme of your restaurant. Add plants, artwork, or decorative elements that reflect your brand identity and create a pleasant atmosphere.
Design A Delivery And Takeaway Restaurant #3 – Separate Delivery Entrance
It is best to have a separate delivery entrance if you have a large-scale sit-down restaurant. It helps to differentiate between pickup orders and dine-in customers. Delivery drivers can enter your restaurant with a complete difference entrance.
Determine the best location for the delivery entrance based on your restaurant’s layout and surrounding area. It should be easily accessible for delivery drivers and located away from customer entrances to minimize conflicts.
Ensure the delivery entrance is seamlessly integrated into your restaurant’s workflow. Coordinate with the kitchen staff to establish clear communication channels and efficient order transfer processes.
Design A Delivery And Takeaway Restaurant #4 – Takeaway Window
If your restaurant is too small to divide too many areas, the takeaway window (similar to the drive-thru) can be an option. It is a front-facing window that can be opened to take and deliver orders to people on the street.
This design will be much easier and can even speed up delivery time as customers can quickly pick up their orders without entering the restaurant. This saves their time and offers added convenience, especially for those in a hurry or who prefer minimal contact.
Besides, offering a separate takeaway window can help to reduce congestion and wait times inside the restaurant. This ensures a smoother flow of customers and improves overall customer satisfaction.
Design A Delivery And Takeaway Restaurant #5 – Open Pickup Shelves
A great option for smaller restaurants that have many orders for takeouts. It is a practical and efficient solution for organizing and displaying orders for pickup in your restaurant. It provides a designated area where customers can easily locate and collect their orders.
Determine the appropriate design and layout of the pickup shelving based on the available space in your restaurant. Consider the volume of orders and the number of customers you anticipate serving. Choose a layout allowing easy access and clear visibility of all orders.
Ensure the order numbers are clear and easy to see to allow customers and delivery drivers to self-serve. The appropriate procedure allows them to grab their order and go back quickly. You wouldn’t need dedicated staff to manage each order. Just prepare the food and set it on the opening shelving space for takeaway.
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